Faq

Find answers to commonly asked questions.

❓ Working internet stopped working

Step 1: Unplug the router from the power outlet
Step 2: Turn the device off completely
Step 3: Take battery & SIM card out of the router
Step 4. Put the SIM card & battery back into the router
Step 5: Power on the device

In most cases this process will restore the data plan.

❓ Truly Unlimited

Yes! There are no data caps, and no throttling.

❓ New customer, Data not working

Please set the APN for your router by visiting the router's gateway settings.

❓ APN

Blue plan APN is BROADBAND. Pink plan APN is FAST.T-MOBILE.COM

❓ How do I get started?

Simply reach out to us through our contact page, and we'll guide you through the next steps.